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The completion of A Needs Analysis within your organization is crucial so as to determine what your actual training needs are. This will also ensure that any training intervention that is conducted is efficient and effective and focuses on the areas of greatest need.
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Selling is not just about following a process
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Soft skills are those attributes that play a significant role in molding an individual’s personality and are vital for anyone who wants to make a success of their career. In this increasingly competitive business world, soft skills are imperative, as individuals have to have a “competitive edge” that differentiates them from other individuals with corresponding qualifications. Examples of some of the programmes that we offer are: Communication skills Problem solving Time management Conflict management Business etiquette Feelings awareness & empathy Career planning Values clarification & stereotyping Listening skills Assertion Decision making Building trust Please take note that our programmes on offer are not limited to the above.
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Developing talent internally is the best way to get great leaders who understand the culture of your organization.
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The Skills Development Levy is a monthly levy equivalent to 1% of a company’s payroll
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We endeavour to design and deliver high-impact developmental programmes and to provide exceptional quality professional development and coaching services combined with evaluation strategies to ensure that our clients receive the most sustainable behavioural development. We strive to nurture talent, accelerate the development of leaders and increase the productivity and profitability of organizations.
- Our Philosophy
Our philosophy is to provide training that is relevant, specific and meaningful and that identifies the appropriate training needs of an organization. We link our training to performance and competency requirements with an emphasis on enhanced efficiency. We collaborate closely with our clients, ensuring that the right areas are targeted to deliver optimal results. We guarantee that our clients receive a maximum return on their training investment. Learning and development is not something that we view as a once off isolated event, but rather as a continuous process. From this perspective, we encourage our learners to take ownership for their learning and pursue the exceptional. In order to have an impact on our learners and influence their behaviour, we believe we need to inspire them.
- Our Vision
We will be recognized in the industry as the market leader of quality professional training and people development. We will change the way people perceive training and learning by providing outstanding and innovative services and solutions that are aligned to our clients’ needs. By inspiring our learners both professionally and personally, we will unleash their potential to help them become a skilled leader.
- Our Values
Savant’s greatest assets, our values define how we operate as a business and how we evaluate our decisions and actions. We embrace diversity and value the uniqueness of every individual we work with. Honesty: not just in words and deeds, but to ourselves as well. Creativity: we love generating fresh ideas and we value the diversity and exploration of different perspectives from multi-talented groups of people. Commitment: we are committed to our clients, learners and results. We commit to our values and principles–always operating with pride and a sense of purpose. Passion: we are passionate about people development; this shapes our existence and guarantees that we deliver results. Trust: we establish our personal profile and credibility by being true to our agreements that we make with our clients. Building a fantastic reputation will help us reach our goals.
- Our Approach
We map competencies against needs and tailor-make flexible and highly effective learning solutions that address the shortfall between the two. We promote internal growth and discovery through experiential learning catered to the needs of each learner’s preferred learning style. If learning is active and dynamic, knowledge retention is guaranteed. Our training is practical and flexible with a close link between theory and practice. We focus on developing people and not simply developing knowledge and skills.
- Methodologies
Chinese philosopher Confucius stated, “Tell me and I forget, show me and I may remember, involve me and I will understand.” A tested philosophy, we engage our learners at a more personal level to get them involved in activities, to critically reflect on these activities and draw some useful conclusions, ultimately putting the results to work. Our classroom experiences are not lecture based but rather practice based. Emphasis is on learning by doing rather than by listening.
- Awards
[list type="star"] Gauteng Business Process Outsourcing (BPO) In-house trainer of the Year 2009 South African National Winner for Business Process Outsourcing (BPO) In-house Trainer of the Year Presenter at the 2010 Top Ranking Performers in the Contact Center World Conference London 2010 Presenter at the 2010 Top Ranking Performers in the Contact Center World Conference Las Vegas 2010 Gold medal winner for Best Trainer for Top Ranking Performers in the Contact Center Industry Awards Europe, Middle East & Africa Region 2010 hosted by Contact Center World Silver medal winner and ranked 2nd in the world for Best Trainer 2010 hosted by Contact Center World Finalist for Best Trainer for Top Ranking Performers in the Contact Center Industry Awards Europe, Middle East & Africa Region 2011 hosted by Contact Center World [/list]
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Award-winning trainer is fuelled by passion
SA’s contact center industry scoops major international prize
Divinia Fernandes Esch, a contact center trainer with O’Keeffe & Swartz, has won a major international award that shows that, in the contact center industry, South Africa is up there with the best in the world.
Fernandes Esch works as a trainer at the OKS outbound call center, which serves the insurance and financial services industry.
She won the gold medal for the best trainer at the Europe, Middle East and Africa Contact Center Awards.
Having already triumphed in two previous rounds of awards- the regional and national BPeSA (Business Process enabling South Africa) Contact Center Awards- Fernandes Esch will now be representing both OKS and the nation at the World Contact Center Awards in Las Vegas in November.
The company is proud of her achievements, but not surprised at her success.
“Our training is specifically designed to produce clarity and enthusiasm in managing contacts with our client’s customers,” says OKS chief executive Miles Crisp.
“We have hundreds of amazing young South Africans from all walks of life. These youngsters are the heart and soul of our company and they clearly deserve, and receive, the best training,” he adds.
“I think that training is the key to our success as an organization and the instruction and guidance we offer our people far exceed the legislated requirements of the Financial Advisory and Intermediary Services Act. In fact, our sales consultant training is considered the best in the industry- and now, thanks to Divinia, we have the awards to prove it.”
Fernandes Esch says that despite winning these awards, there remains plenty for her to do. She insists that one needs to continue looking forward, and that winning is not the end but rather the beginning of a new phase.
“I have always had a burning desire to do more, which is one of the reasons I am a trainer,” she says. “In this sector it is all about hard work, as there are no short cuts to people development and training. I always point out that one needs to go through the fire…. to become steel. It’s also important to understand that I am only in the position I am in because of the people I train. I wouldn’t have made it this far if it weren’t for them. As Niccolo Machiavelli said: the first method for estimating the intelligence of a ruler is to look at the people he has around him.”
She points out that her success is also built on the platform that has been set by OKS. The company has a holistic approach to talent management, succession planning and leadership learning, she says. Most important, it is driven from the top down.
“The entire company, from the CEO on down, is focused on ensuring that our people are the best they can be. OKS is disciplined, professional, focused on performance and teaches skills that will become essential life skills for anyone making their way in the world. Our leadership attracts people who are passionate about helping others and each other. Perhaps most important, we never lose our sense of fun in what we do. It is important to understand that training needs to be a targeted and strategic investment for the organization in the long term.”
“At OKS, one of the key benefits is that the learner receives not only theoretical training, but also applied and experiential learning. The company has also adopted an organizational responsibility for training impact. In other words, everybody needs to take responsibility for ensuring that the training programmes are effectively supported, thereby producing the best possible results.”
According to Crisp, Fernandes Esch perfectly represents the OKS ethos, as she is the epitome of a professional trainer. “Divinia combines technical learning expertise, training presence and presentation skills, passion and a deep need to help other people. She is sincerely more interested in helping others to succeed than she is in succeeding herself, and this attitude shines through in everything she does,” he concludes.